Security Camera Setup Guides.
Get your security camera doing exactly what you want with our setup guides.
Access downloadable manuals and videos that will allow you to get the smart features running.
Using the App.
General Settings.
So you can get everything you want from your camera there are some settings that need changing.
You'll learn how to adjust the time, download your footage and quickly share a device.
Adjust the Settings360 Camera Preset Settings.
Using the Camhipro app you can set up presets.
This will allow you to automatically pan to different positions and use the cameras automatic human tracking.
You can quickly check activity at all your points of interest.
View Guide
Alarm & Notifications Settings.
Set your static or 360 camera to alert you to human movement or motion.
You will also find guides on how to set your camera to send you alerts at certain times of day.
Alerts sent to your smart phone are a great early warning system.
Set up alarmsRecording Settings.
A guide to help you set up your camera so it records when you want.
You'll learn how to set the recording times and where to find the footage.
View Guide
Extra Features.
You can access guides to set up push notifications for email and mobile as well as cloud storage.
Email Notification Setup Guide
Get alerts sent directly to your inbox when your camera is triggered.
Cloud Storage Setup Guide
Protect your footage from vandalism by storing recordings online.
Camhipro PC Setup Guide.
Download and setup the Camhipro PC software using this online guide.
View GuideCamera Troubleshooting.
If you're experiencing difficulties with your camera, check these common problems.
Rebooting the camera can fix many of the issues you're having.
If your issues persist, please contact us.
- My 4G camera has lost its connection.
- My WiFi 360 camera has lost its connection.
- My camera is being set off by every small movement.
- I'm getting a Network Anomaly error message.
- My camera keeps on freezing or the connection is poor.
- There's an SD card in my camera but it's not showing in the app.
- My 360° camera is moving too slowly.
- Error message; UID unavialble or Invalid UID.
- How to factory reset my smart camera.
- I've forgotten my camera's password.
If your 4G camera has lost connection after working previously it is probable that you've run out of data.
If you're certain the camera has data you will need to run a connection test on the camera. The more reliable your connection the better your camera will work.
If your Wi-Fi camera has been working previously and suddenly loses connection, disconnect the camera from the power and wait for 10 seconds. Reconnect the camera to the power and wait for the camera to complete its setup cycle.
If the camera still won’t connect to the app, perform a factory reset. This can be done via the app or on the camera.
If your camera is generating too many alarms you'll need to turn down the sensitivity of the motion alarm. You can find out how to do this here.
If you're using a camera purely for security purposes we recommend turning off motion alarm and only using the Humanoid/AI alarm.
This will only alert you to human form as opposed to all motion.
If you're experiencing network anomalies when viewing your camera or the camera's slow to connect and prone to freezing, it may be due to a poor 4G signal. To test the camera's signal, run a 4G speed using the following steps:
1. Stand next to your camera when it's plugged in with your mobile phone handy. Search for available WiFi networks and connect to the WiFi network called MiFi, using the password 1234567890.
4. Once connected, open a web browser and search for https://fast.com/.
5. When speed test has run, tap Show more info to run the second part of the test, which will show the Upload Speed.
6. Send a screenshot of the screen to sales@clsonline.co.uk with your name and order number so we can investigate.
If you've got connectivity issues with your camera, it could be due to insufficient bandwidth.
You can verify your WiFi signal strength by conducting a speed test on your phone using the website https://fast.com/ while you're next to the camera.
To ensure the smooth functioning of the camera, a minimum download and upload speed of 1-2Mbps is required.
If you've got 4G camera connectivity issues, consult 'I'm getting a network anomaly error message'
If you encounter an error message such as 'SD card not found' or 'SD card not recognised', you may attempt the following troubleshooting steps:
Perform a simple reboot by turning the camera off and back on again.
Reset the camera by pressing and holding the small reset button located at the end of one of the cables at the back of the camera for 30 seconds.
Remove the SD card from the camera, clean it, and reset the SD card reader. To reset the SD card reader, press and hold the small button next to the SD card reader inside the camera for 30 seconds. Then, reinsert the SD card into the camera.
If the SD card is still not recognised, try using a different SD card with a capacity of 32-256Gb and make sure that it is a micro SD card.
The arrows on the app are meant for small movements. For bigger movements, swipe on the camera's image in the direction you want to move.
If the camera is not tracking human movement as fast as you would like, it's likely that the camera is too close to the subject, consider where you've installed the camera and whether you can position it in a separate location or higher up to increase the distance from the subject.
If you encounter the 'Invalid UID' error message while attempting to connect to the CamHipro app, please ensure that you have selected 'IP Camera' and 'Device in use' options after pressing 'Add camera', regardless of your camera type.
If the error message persists, you can try manually entering the UID code on the sticker on the camera's side. The UID usually begins with SSAA- or SSAH-.
If you have any further questions or concerns, please feel free to contact us at sales@clsonline.co.uk
To perform a factory reset on your CLS camera, you have two options: through the CamHipro app or in person.
If you choose to reset via the app, ensure that the camera is online. To do so, open the app, tap on the camera, and select settings. Scroll down to the bottom of the settings and choose default setting, then reset camera. This will initiate the factory reset process.
If the camera is not showing online, the reset must be done in person. Locate the black button on the end of one of the cables at the back of the camera. The button is covered by a black plastic cap that needs to be flipped off to access the button. Hold the button down for approximately 30 seconds to perform the factory reset.
After resetting the camera, the login details will be reset, and the following credentials will be required:
Username: admin
Password: admin
You can reset the camera's password by performing a factory reset. This will reset all the settings on your camera and you will need to repeat the setup process.